At JS Cosmetics, your satisfaction is our guarantee. If for any reason you are not completely satisfied with the products purchased from JS Cosmetics Online Store, you may return the unused portion for exchange or refund within 7 days of receipt.
Shipping cost is non-refundable for undelivered, unclaimed, or returned packages unless we made an error.
We require the following information to process your return. (If this information is not included, we will be unable to process your return.)
- ORDER number
- Full name and address
- Phone number
- E-mail address
- Your reason for returning the item
Kindly send us an email on email@example.com before the return
**Please allow up to 7 business days to process your return or exchange.
You must notify us within 7 days from the date of your order if you have not received your package.